FAQ's for Our Loyalty Program Only for Monthly Parking Customers

1. What is the Preferred Customer Club?

The preferred customer club is an exclusive membership for our monthly customers which entitles them to park for 50% of the posted rates at over 180 Icon garages in Manhattan.

2. How do I apply to become a member of the Preferred Customer Club?

Fill out the enrollment form online at http://www.iconparkingsystems.com/Preferred_Customer_Club_Card.asp or speak to your garage manager for an application.

3. How long after I apply should I expect to receive my Preferred Customer Club card (the "card")?

Approximately 2-3 weeks.

4. How much does the card cost?

There is a one-time $5 processing and activation fee.

5. Is there a monthly fee to be a member of the Preferred Customer Club?

No, membership is free for all Icon monthly customers.

6. Can I get more than one card?

No, only one card per monthly parking space.

7. When does the card expire?

When you are no longer a monthly customer at an Icon parking facility.

8. Can I use the card at any Icon parking garage?

You can use the card at any Icon garage except the garage at which you are a monthly customer and the 4 garages listed on the customer loyalty page (http://www.iconparkingsystems.com/Preferred_Customer_Club.asp).The garage pocket map already excludes these garages.

9. Can I pay by cash when I use the card?

No, the payment must be made by a credit card with the same last name as the member.

10. What if I share the car with someone who has a different last name?

You can add a second name to the card when you sign up for membership if you include that individual as an authorized driver of your vehicle at your monthly garage.

If you already have a card and want to add a second driver to the card, please ensure that the individual is an authorized driver of your vehicle at the garage which you are a monthly customer and email IconPreferredCustomerClub@iconparking.com with subject "Add a Name" and include your full name, card # and name of the second person to add to the card. The new card will be sent to you in approximately 2-3 weeks. There will be a one-time $5 fee to issue a new card with a second name which will be reflected in your next monthly invoice.

11. What if I have more than one car?

You can apply to receive a card for each car that you park monthly at an Icon parking facility.

12. How do I find where Icon garages are located?

You can locate an Icon garage on the Icon website, on the garage pocket map, by looking for the orange and black icon logo or by the new iphone app (which is currently still in testing phase).

13. What if I lost my card?

Email IconPreferredCustomerClub@iconparking.com with subject "Lost Card" and include your full name, the garage at which you park monthly and your monthly number and we will send you a replacement card. A one-time $5 processing and activation fee will be applied for the replacement card.

14. What if I lost my garage pocket map?

Email IconPreferredCustomerClub@iconparking.com with subject "Lost Map" and include your full name, the garage at which you park monthly and your monthly number and we will send you a new one with your next monthly invoice.

15. Are you creating apps for Blackberry and Android users?

Yes, we are currently working on apps for those platforms.

16. Why is there so much paperwork involved at checkout when I use my card?

Yes, we are currently working on apps for those platforms. Not all of our garages have automated systems yet and therefore require some paper work at checkout. We apologize for this inconvenience.

17. I forgot to take my card to the garage but know my card number, can I still get the discount?

No, in order to receive the discount you must have the card with you at checkout.

18. Can I get 50% for guests that park in the garage which I am a monthly customer?

No, the card cannot be used for guests.